Built for how HVAC crews actually work
Not a generic project tool with HVAC bolted on — DuctCraft PM is built around jobs, tickets, and crews from day one.
Projects
- Track installs from quote to close-out with a full status history.
- Attach photos, rough-in configs, and notes directly to the job.
- See every project's ticket and comment thread in one place.
Service tickets
- Log a service call, assign a tech, and track status to resolution.
- Comment threads keep dispatchers and technicians in sync.
- Customers get automatic updates when a ticket status changes.
Scheduling & dispatch
- See who's assigned to what, today and this week.
- Reassign work without digging through group texts.
- Overdue and unassigned tickets surface on the dashboard.
Customer records
- One record per customer with full project and ticket history.
- Search customers by name, address, or phone in seconds.
- No more duplicate spreadsheets across the office and the field.
Mobile & field
- Installable PWA — add it to a phone's home screen, works offline-ish.
- Push notifications for new assignments and comments.
- Snap a photo from the truck and attach it to the ticket instantly.
Roles & permissions
- Admins and managers see the whole company; technicians see their jobs.
- Role-based access keeps sensitive customer data scoped appropriately.
- Every company's data is isolated — no cross-tenant leakage.